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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Jason S.

Jason S.

August 7, 2025

5  out of  5
rating by Jason S.
"Tricha Martinez made the experience of getting insurance easy and enjoyable. This representative is knowledgeable and explains everything from A-Z clearly and is very relatable. She returns calls promptly and makes herself available. Thank you Ms. Martinez for caring and doing your job extremely well."
We responded:
"J, thank you for the review. Tricha is awesome & I am happy to hear she is taking care of your needs. We hope you will tell your friends about her good work. "
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Indira Fontanills

August 7, 2025

5  out of  5
rating by Indira Fontanills
"Muy atención y muy amable con los clientes bendiciones"
We responded:
"Thank for your review. We were happy to help take care of your insurance needs & glad to hear we met your expectations. "
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Mexico Dia

August 7, 2025

5  out of  5
rating by Mexico Dia
"Buen trato respecto y profesionalidad"
We responded:
"Thank you for the review & letting us know that we are helping you with your insurance needs. "
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Danny O'Hanlon

August 5, 2025

5  out of  5
rating by Danny O'Hanlon
"Amazing detailed personal attention to my current insurance needs both auto and homeowners. Associate Eliana Fried was detailed, knowledgeable and really cared. The best."
We responded:
"D, thank you for the review. It has been great working with you these past years. Thank you for letting everyone know about Elana’s expertise. "
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Lucas Koroteev

July 26, 2025

5  out of  5
rating by Lucas Koroteev
"Amazing customer service. Casey, Elena, and tricha are all very wonderful agents"
We responded:
"L, thank you for the review. I am happy to hear that the office is taking care of you & meeting all your expectations. "
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C. Gonzales

July 18, 2025

5  out of  5
rating by C. Gonzales
"I had a fantastic experience working with John! He was incredibly friendly, personable, and truly took the time to understand what was best for me and my family. He walked us through all our options and made the process of setting up insurance feel easy and stress-free. What really stood out was how he went above and beyond—he even gave us a great recommendation for someone to help find the right dental insurance for our family. Highly recommend him if you’re looking for someone who genuinely cares and knows their stuff!"
We responded:
"C, thank you for the review. It has been superb to help you with your insurance needs even if it is something we couldn’t help with. "
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Sharon Kumler Seaton

July 17, 2025

5  out of  5
rating by Sharon Kumler Seaton
"John’s office is super. He has always addressed my concerns. His assistants are exceptional as well! He always goes above and beyond to help his clients."
We responded:
"S, thank for you the review. It has always been great to work with you. "
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Sapphire Thomas

April 25, 2025

2  out of  5
rating by Sapphire Thomas
"The woman I spoke to was very nice and understanding, I needed insurance on a car I was just going to use to drive to work, but when I no longer needed the car I called to cancel my policy. No one was able to speak to me over the phone about my cancellation so I figured I would just shoot her an email. It has now been over a week still no refund, and no one from the agency has called me back. What a joke. Update: John called me after seeing the review and was very rude to me. Also the lady I spoke to over the phone failed to inform me that the documents she sent me were for a life insurance policy and I signed without knowing. When I told him about the lack of information I was provided by his employee, he blamed me for not reading all 15 pages before signing. I hope he improves his way of communicating with customers because I really thought he had a good agency up until this point."
We responded:
"Hello Sapphire, thank you for the review. I checked our offices emails & call logs, I did find we were very responsive with your request, we replied to your email from April 17th as quickly as possible by the end of the day & stated that we were cancelling the insurance, you replied to that reply, to which we replied the same day, where we explained the refund process as well. In regards to your calls I again see where you called in about this & my office spoke with you for a significant length of time. I spoke with you this morning & explained how unbeknownst to you this car did not need to be insured by you since you do not own the vehicle & have no insurance interest. I also explained about the refund & process. "
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Vivian Peterson

April 24, 2025

5  out of  5
rating by Vivian Peterson
"John and his team are dedicated to assist their clients as much as they can. I was misled by State Farm's claim department after an accident and paid over $900 on a rental vehicle when the specialist initially told me the cost would be covered. I reached out to John for help, he hopped on the issue, solved it quickly and got the cost covered. John has been transparent and clear in our communications - I highly recommend John as an insurance agent!"
We responded:
"V, thank you for the review! We were glad to help with this & make sure you were taken care of. "
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Bryce Adams

March 13, 2025

5  out of  5
rating by Bryce Adams
"Friendly, communicate well and listen to what's being asked instead of guessing what I meant."
We responded:
"B, thank you for the review! It was great meeting with you today"
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Daniel Adamczuk

February 12, 2025

5  out of  5
rating by Daniel Adamczuk
"John is a great agent and explains things clearly and honestly. The staff is all very helpful as well."
We responded:
"D, thank you for the review & taking time this morning to review your policies, work benefits & to share your future plans so we can better serve you. Thank you for the review, please let us know if there is anything else we can assist with."
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Steve Brown

February 10, 2025

5  out of  5
rating by Steve Brown
"John & his team do an excellent job! I speak to Cristy frequently and she’s always so helpful. Great customer service!"
We responded:
"Thank you S for the review! Cristy is great with our clients!"
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Clay S

February 10, 2025

5  out of  5
rating by Clay S
"we've worked with john for years and he's always been super attentive and personable. whether it's him answering the phone or someone else in his office, they always address our questions or concerns promptly."
We responded:
"C, thank you for the review & kind words. We appreciate it & be truly enjoy working with you & the family when it comes to your home insurance & auto insurance. "
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Craig Lewallen

February 10, 2025

5  out of  5
rating by Craig Lewallen
"John and his team have always been great. I never wait on the phones, they are prompt to answer! I am a single full time Dad of two young children. Before meeting John I had never thought about life insurance. At first I was resistant to the idea, mainly due to money concerns. But John asked some hard-hitting questions that opened my eyes to the importance of priorizing life insurance. Now I have my car, renters, and life insurance under the State Farm roof for less money than I was paying with Geico!"
We responded:
"C, thank you for the review. We take life insurance, auto insurance, and home insurance seriously here. Thank you for trusting us with you and your families protection, we try to not beat around the bush and get straight to the point."
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Merinda Walker

January 28, 2025

5  out of  5
rating by Merinda Walker
"John and his staff are wonderful! Easy to work with and quick to respond. Very happy with them!"
We responded:
"Thank you for the review!"
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Nancy Woodard

January 28, 2025

5  out of  5
rating by Nancy Woodard
"Warm professional service from John Proctor. I feel I know my policies better and gained better peace of mind."
We responded:
"Nancy, thank you for meeting today & reviewing all of your insurance policies. "
Profile photo of Yosiel Quevedo

Yosiel Quevedo

January 22, 2025

5  out of  5
rating by Yosiel Quevedo
"Excelente trabajo y excelente atención al cliente se los recomiendo cien por ciento son los mejores gracias maravillosa la atención estoy muy contento"
We responded:
"Thank you for the review!"
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Shana Gieseke

January 3, 2025

5  out of  5
rating by Shana Gieseke
"John & Tricha have been absolutely amazing to work with! They are professional and prompt with their reply’s and assistance. The customer service they have provided to us has been unlike anything we have ever received!"
We responded:
"Thank you for the review! We hope you’re enjoying the PacNW"
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G M

December 19, 2024

5  out of  5
rating by G M
"craig was super helpful and laughed at my jokes, so i guess i’ll keep giving state farm my money."
We responded:
"G, thank you for the review! "
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Leroy Session

May 21, 2024

4  out of  5
rating by Leroy Session
"Super friendly agents , you may not get your best quote , but you would want to ."
We responded:
"Thanks for the review L, what would people want to…?"
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Sergio Calzado

May 9, 2024

5  out of  5
rating by Sergio Calzado
"Encantado con el servicio. Muy bueno que nos hayan atendido en español. Muy buen trato. Lo recomendamos."
We responded:
"Our whole State Farm team really appreciates the support, Sergio! Thank you so much!"
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Gustavo Giron

May 8, 2024

5  out of  5
rating by Gustavo Giron
"Excelente atención, muy dedicada y atenta recomendamos al 100% super profesional"
We responded:
"Gracias"
Profile photo of oriel ojeda polanco

oriel ojeda polanco

May 7, 2024

5  out of  5
rating by oriel ojeda polanco
"Muy amable y muy buen servicio"
We responded:
"Thank you for the review about the good service. "
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Rosemberg Hernandez

April 26, 2024

5  out of  5
rating by Rosemberg Hernandez
"Exelente atención y muy amable"
We responded:
"Gracias"
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Francisco Mendoza

April 15, 2024

5  out of  5
rating by Francisco Mendoza
"Excelente trato"
We responded:
"Thank you for the great review Francisco! "